Last updated: December 2024
At Genus Car Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We collect various types of information to provide and improve our car care services. This includes personal information that you voluntarily provide to us, such as your name, contact details, vehicle information, and service preferences. We also collect technical information about your device and browsing behavior to enhance your experience on our website.
The information we collect helps us deliver personalized services, process your bookings efficiently, and communicate with you about your appointments and our services. We ensure that all data collection is done transparently and with your explicit consent where required by law.
We use the collected information for several legitimate business purposes that are essential to providing our car care services. This includes processing your service requests, scheduling appointments, sending service confirmations and reminders, and maintaining records of your service history.
Your contact information enables us to communicate with you about your bookings, send important updates about our services, and provide customer support when needed. We may also use your information to send you promotional materials about new services or special offers, but only if you have opted in to receive such communications.
We analyze usage patterns and feedback to improve our services, develop new offerings, and enhance the overall customer experience. This helps us maintain the high quality standards that our customers expect from Genus Car Care.
We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your privacy is of utmost importance to us, and we maintain strict confidentiality regarding your personal data. We only share your information in specific circumstances that are necessary for business operations or legal compliance.
We may share your information with trusted service providers who assist us in operating our business, such as payment processors, email service providers, or customer relationship management systems. These third parties are bound by confidentiality agreements and are only authorized to use your information for the specific purposes we have outlined.
We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our customers or the public. In such cases, we will only disclose the minimum amount of information necessary to comply with the legal requirement.
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure servers, regular security audits, and access controls that limit employee access to personal information on a need-to-know basis.
All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. We regularly update our security systems and conduct vulnerability assessments to identify and address potential security risks. Our employees receive regular training on data protection and privacy best practices.
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. We encourage you to take appropriate precautions when sharing personal information online.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, analyze website traffic, and improve our services.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period. We also use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve our online presence.
You have the option to accept or decline cookies through our cookie consent banner. You can also control cookie settings through your browser preferences. However, please note that disabling certain cookies may affect the functionality of our website and your ability to access certain features or services.
You have several rights regarding your personal information, including the right to access, update, correct, or delete your data. You can request a copy of the personal information we hold about you, and we will provide this information in a commonly used format within a reasonable timeframe.
You have the right to object to certain processing of your personal information, such as direct marketing communications. You can also request that we restrict the processing of your information in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require verification of your identity to ensure the security of your personal information.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information and the purpose for which it was collected.
Service records and transaction data are typically retained for a period of seven years to comply with legal and regulatory requirements. Contact information and communication preferences are retained until you request their deletion or withdraw your consent for processing.
When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods. This ensures that your information cannot be recovered or reconstructed, providing an additional layer of protection for your privacy.
Our website may contain links to third-party websites or services that are not operated by Genus Car Care. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
When you click on external links, you may be redirected to websites that have different privacy practices than ours. We recommend exercising caution and reviewing the privacy statements of any website that collects personal information.
Our inclusion of third-party links does not imply endorsement of their privacy practices or content. We disclaim any responsibility for the actions or policies of third-party websites and encourage you to make informed decisions about sharing your personal information with external sites.
If you are located outside India, please be aware that your information may be transferred to and processed in India, where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to India.
We ensure that any international transfers of personal information are conducted in accordance with applicable data protection laws and include appropriate safeguards to protect your information. This may include standard contractual clauses or other legally recognized transfer mechanisms.
We take reasonable steps to ensure that your personal information receives an adequate level of protection in the jurisdictions where it is processed, regardless of where the information originates or is ultimately stored.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes acceptance of the updated terms.
If you have any questions about changes to this Privacy Policy or how they may affect you, please contact us using the information provided below. We are committed to transparency and will provide clear explanations of any changes that may impact your privacy rights.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@genusmsife.org
Phone: +91 42780 75241
Address: 123 MG Road, Sector 15, Gurgaon, Haryana 122001, India
We are committed to addressing your privacy concerns promptly and will respond to all inquiries within 48 hours during business days.